Privacy Policy for Dead Body Transport Services

Transparent policies. Respectful handling. Lawful storage

1. Introduction

Anthyesti privacy policy outlines our commitment to safeguarding the privacy of every client who seeks our dead body transport, mortuary repatriation, and funeral assistance. Anthyesti Funeral Services Pvt. Ltd. (“Anthyesti”, “we”, “us”) ensures complete adherence to data security norms across all operations.

This privacy funeral services policy is governed by the Information Technology Act, 2000, GDPR (where applicable), and other regulatory standards governing safe processing of funeral and health-related information.

2. What data do we collect?

We gather only as much data as is necessary to efficiently deliver our service. This may encompass:

  1. Full name of the requester
  2. Contact information of the requester
  3. Name, age, nationality, and pertinent medical status of the deceased
  4. Scanned or digital copies of the following:
  5. Death certificate
  6. Passport (of deceased)
  7. Hospital records
  8. Police NOC (if necessary)
  9. Pickup and delivery locations
  10. Billing and payment information (UPI, bank transfer, etc.)

We do not retain any biometric, financial credit information, or non-relevant personal information.

3. How do we use your data?

Your data is utilized solely for:

  1. Arranging dead body transportation and repatriation
  2. Reservation of road, rail, or air cargo services
  3. Customs filings, embassy filings, consulate filings, and hospital filings
  4. Embalming paperwork and CTM adherence
  5. Internal audit/compliance reporting
  6. Live status updates (SMS/email)

** We do not apply your data to marketing, cross-selling, or third-party promotional endeavors. The personal data mortuary shipping processes are handled strictly for legal and logistical necessities.

4. Information Disclosure and Sharing

We disclose data to:

  1. Embassy and consular staff (country-specific, official only)
  2. Certified mortuary partners and licensed embalmers
  3. Airlines, Indian Railways (IRCTC), and approved cargo agents
  4. Legal authorities, if required under compliance (e.g. police, CID, airport security)
  5. All partners are screened for data protection and Anthyesti compliance and subject to confidentiality provisions.

Remember! We never sell, rent, or commercially exploit user data.

5. Data Storage and Retention

  1. International repatriation case data are retained for 180 days from receipt, for embassy/audit purposes.
  2. Domestic cases are retained for 90 days except when legally requested for a longer time.
  3. Beyond that, data is erased from active servers, and archive backups are scrubbed monthly.

Data is kept on safe, encrypted servers in India and controlled with access-control procedures.

6. Data Security Measures

Anthyesti enforces strict technical and organizational controls:

  1. SSL encryption on every form submission
  2. End-to-end encryption of scanned documents
  3. Role-based internal data access controls
  4. Secure backups and firewall-protected cloud storage
  5. Daily vulnerability scans and internal audits

All personnel working with personal data receive training in data minimization and non-disclosure procedures.

7. Customer Rights

According to applicable legislation, customers are entitled to:

  1. Request access to your data
  2. Rectify inaccuracies
  3. Withdraw consent for data storage (after closing of service)
  4. Lodge a complaint with the Grievance Officer

Requests must be sent via email at — email id —, and will be responded to within 72 hours.

8. Use of Cookies

Minimal, non-intrusive cookies are used on our website solely for:

  1. Optimization of website loads
  2. Monitoring anonymous traffic through tools such as Google Analytics

** Cookies are not used to monitor user behavior, serve ads, or store personal data.

9. Children’s Privacy

This site and our services are meant only for adults above the age of 18 years due to the nature of the business. We do not collect personal data from minors knowingly.

10. Compliance with Regulations

Our practices are compliant with:

  1. IT Act, 2000 (India)
  2. GDPR (if applicable to international users)
  3. MoHFW and WHO mortuary transport guidelines
  4. IATA CTM (Compassionate Transport Manual) for shipping human remains

11. Modification of This Policy

We may change this Privacy Policy in reaction to:

  1. Changes in the law of data protection
  2. Operational protocol changes
  3. Airline/embassy compliance changes

Changes will be published on this page with an updated “Effective Date.” Ongoing use of our services is taken as acceptance.

12. Contact Us

For any privacy questions, issues, or data access inquiries, write to:

Grievance & Privacy Officer

Anthyesti — address —

Address : —— Head office address ——

Contact : +91 _____________

WhatsApp : +91 _____________

Email : _________________

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